NAVITOMIA TERMS & CONDITIONS
Last updated: August 3, 2026
These Terms & Conditions (“Terms”) govern access to and use of the Navitomia websites, applications, AI tools, subscription membership, private Telegram community, training library, digital resources, bootcamps, consulting services and related products. These Terms apply to: https://navitomia.com https://app.navitomia.com official Navitomia Telegram bots, groups and channels; and any other Navitomia service that links to these Terms. By creating an account, purchasing a subscription, accessing paid content, joining a private Navitomia community space or otherwise using the Services, you agree to these Terms. If you do not agree, do not purchase or use the Services. 1. OPERATOR INFORMATION Navitomia is operated by: Nikita Degtyarev carrying on individual activity in Lithuania under an individual activity certificate (individuali veikla pagal pažymą) Individual activity certificate number: [INSERT NUMBER] Trading name: Navitomia Business address: Daugėliškio g. 11-23, Vilnius, Lithuania Email: go@navitomia.com Websites: https://navitomia.com and https://app.navitomia.com In these Terms, “Navitomia”, “we”, “us” and “our” mean Nikita Degtyarev operating under the Navitomia brand. 2. DEFINITIONS “AI Assistant” means any Navitomia AI-powered chatbot, assistant, analysis tool or automated workflow support feature. “Community” means the private Navitomia Telegram groups, channels, topics, chats or other member-only communication spaces. “Content” means all videos, lessons, text, graphics, presentations, recordings, templates, settings, connectors, protocols, checklists, tables, files, prompts, workflows, software configurations and other materials made available through the Services. “Membership” means a paid recurring subscription granting access to the Services included in the plan selected at checkout. “Platform” means https://app.navitomia.com and any related member interface. “Services” means the Website, Platform, Membership, AI Assistant, Community, training library, digital resources, bootcamps, consulting and related Navitomia products and services. “User”, “you” and “your” mean the individual or organisation purchasing, accessing or using the Services. “Website” means https://navitomia.com and its pages and subdomains. 3. PROFESSIONAL AND BUSINESS USE The Services are designed for professional and business users, including dentists, dental technicians, dental clinics, dental laboratories, implantology professionals and other persons working with guided surgery, digital dentistry, implant planning, surgical guide production and related workflows. The Services are not intended for patients or members of the general public seeking medical advice. By purchasing a Membership or other paid Service, you confirm that: (a) you are purchasing primarily for purposes connected with your profession, trade, business or organisation; (b) you possess the qualifications, training and legal authority required for any professional activity you perform; and (c) you will not use the Services as a substitute for professional education, manufacturer instructions, clinical judgment or applicable legal requirements. If mandatory consumer law nevertheless applies to you, nothing in these Terms limits rights that cannot lawfully be excluded or waived. 4. NAVITOMIA MEMBERSHIP Depending on the plan selected at checkout, a Membership may include: (a) access to the AI Assistant; (b) access to private Community sections hosted through Telegram; (c) recorded guided surgery and RealGUIDE training; (d) 3D-printing and post-processing training; (e) settings, connectors, protocols, checklists, tables and reference materials; (f) new or updated materials released for the applicable plan; and (g) other features described on the relevant pricing or checkout page. The exact features, access level, billing period and price of each plan are those displayed at checkout at the time of purchase. Bootcamps, personal case reviews, consulting, implementation projects, team onboarding, software licences, equipment and other services are not included unless expressly stated. 5. ACCESS AND DELIVERY Paid access normally begins after successful payment and account activation. Membership access may be delivered through the Platform, Telegram, email, third-party course hosting, the AI Assistant or another reasonable technical method selected by Navitomia. You are responsible for: (a) maintaining a compatible device, internet connection and Telegram account where required; (b) using accurate contact and billing details; (c) following activation and onboarding instructions; and (d) checking spam folders and Telegram access settings. A delay caused by incorrect information, failure to complete onboarding or a restriction on your own Telegram account does not create a right to a refund. 6. PERSONAL, LIMITED AND NON-TRANSFERABLE LICENCE Subject to payment and compliance with these Terms, Navitomia grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Services and Content included in your plan for your own professional learning and internal business use during the paid access period. Unless a team or multi-user plan is expressly purchased: (a) each Membership is for one named user; (b) account access may not be shared; (c) login credentials and invite links may not be transferred; (d) simultaneous use by multiple persons is prohibited; and (e) a clinic or laboratory must purchase separate access for each user. No ownership rights in the Services or Content are transferred to you. 7. SUBSCRIPTIONS AND AUTOMATIC RENEWAL Unless stated otherwise at checkout: (a) Memberships renew automatically for the same billing period; (b) you authorise the payment provider to charge the payment method on file at each renewal; (c) renewal continues until cancelled; (d) cancellation stops future renewals but does not cancel the current paid period; and (e) access remains active until the end of the paid billing period, unless suspended or terminated for breach. You are responsible for cancelling before the renewal date if you do not want the next payment to be charged. 8. CANCELLATION You may cancel future renewal through the available account or payment-management interface, or by contacting go@navitomia.com where no self-service option is available. A cancellation is effective for future billing periods only. It does not retroactively cancel a payment already processed. Deleting Telegram, leaving the Community, ceasing to use the Services, deleting an app or sending a message to another member does not cancel a subscription. After the paid period ends, access to the AI Assistant, Community, training library and protected resources will be deactivated. 9. PRICES, TAXES AND PAYMENT Prices are shown in the currency stated at checkout. The total amount payable and any applicable taxes will be shown before payment. Prices offered to business customers may be displayed exclusive of VAT only where this is clearly stated. Payments may be processed by Stripe or another third-party payment provider. You must provide accurate and authorised billing information. You authorise Navitomia and its payment provider to collect: (a) the initial payment; (b) recurring subscription payments; (c) applicable taxes; and (d) any other amount expressly accepted at checkout. If payment fails, is reversed or becomes overdue, we may suspend access and retry collection. 10. PRICE AND PLAN CHANGES We may change subscription prices or plan structures. A price increase for an existing recurring subscription will apply no earlier than the next renewal after reasonable advance notice. You may cancel before the new price takes effect. We may add, replace, update or discontinue individual lessons, files, features or integrations where reasonably necessary. If a change materially reduces the core paid functionality of an active plan, we will provide reasonable notice and any mandatory legal remedies will remain available. 11. REFUND POLICY Except where required by applicable law, all subscription payments and payments for digital content are final and non-refundable once payment has been processed and access has been granted. We do not provide refunds or prorated credits for: (a) unused time in a billing period; (b) failure to use the Services; (c) forgetting to cancel before renewal; (d) dissatisfaction based solely on personal expectations; (e) a change in your schedule, employment, equipment, software or professional circumstances; (f) loss of access caused by your breach of these Terms; (g) inability to use Telegram or another third-party service for reasons outside our control; or (h) removal from the Community for misconduct, piracy, account sharing or other material breach. Cancellation stops future renewals only. Nothing in this section excludes: (a) a refund required by mandatory law; (b) remedies for a digital service that is not supplied or is not in conformity with mandatory legal requirements; (c) correction of duplicate or unauthorised charges; or (d) any written refund commitment expressly made by Navitomia. 12. RIGHT OF WITHDRAWAL WHERE CONSUMER LAW APPLIES The Services are marketed and sold primarily for professional and business use. If you qualify as a consumer and a mandatory statutory right of withdrawal applies: (a) you may have a limited period, normally 14 days, to withdraw from a distance contract; (b) for digital content not supplied on a tangible medium, access may begin immediately only after your express prior consent and acknowledgement that you lose the right of withdrawal once supply begins; (c) for digital services started during the withdrawal period, you expressly request immediate performance and may be required to pay a proportionate amount for the services supplied before a valid withdrawal, where permitted by law; and (d) statutory remedies for failure to supply or lack of conformity remain unaffected. Where required, the applicable withdrawal information and method will be provided at checkout or through the Website. 13. CHECKOUT CONFIRMATIONS Before completing a purchase, you may be required to confirm that: (a) you are purchasing for professional or business purposes; (b) you have read and agree to these Terms and the Privacy Policy; (c) you authorise recurring billing for a subscription; (d) you request immediate access to the digital content and digital services; and (e) where legally applicable, you expressly consent to the immediate supply of digital content and acknowledge the resulting loss of the right of withdrawal once supply begins. You must not complete the purchase if any confirmation is inaccurate. 14. TELEGRAM COMMUNITY The Community is hosted primarily through private Telegram groups, channels and topics. The Community may be organised into separate sections for: (a) case discussions; (b) RealGUIDE and software questions; (c) guided surgery workflows; (d) 3D printing and post-processing; (e) troubleshooting; (f) training materials; (g) settings, connectors and files; and (h) announcements and updates. Access is assigned according to your Membership plan. Telegram is a third-party service. You are also subject to Telegram’s own terms, technical limitations and availability. Navitomia is not responsible for Telegram outages, account restrictions or policy changes outside our reasonable control. 15. COMMUNITY CONDUCT You must communicate professionally and respectfully. You must not: (a) harass, threaten, insult or discriminate against another person; (b) post spam, unrelated advertising or unsolicited commercial offers; (c) solicit members for competing services without written permission; (d) publish unlawful, defamatory or misleading content; (e) share pirated materials or content that infringes third-party rights; (f) disclose confidential information belonging to another person or organisation; (g) upload patient-identifiable information without a lawful basis and appropriate safeguards; (h) impersonate another person or misrepresent professional qualifications; or (i) disrupt discussions or repeatedly ignore moderator instructions. We may remove content, restrict posting, suspend or terminate Community access where reasonably necessary to protect members, professional standards, intellectual property or the operation of the Services. Community support is not guaranteed to be immediate, continuous or available 24/7. 16. CASE DISCUSSIONS AND PATIENT DATA You are responsible for ensuring that any case information, screenshots, reports, images or files you share can lawfully be used and disclosed. Before uploading or sharing case material, you must: (a) remove direct patient identifiers unless their processing is lawful and necessary; (b) obtain any required consent, authorisation or other lawful basis; (c) comply with professional secrecy, data-protection and medical-record requirements; and (d) limit the information to what is necessary for the question. Navitomia is not a medical-record storage system and does not verify whether files have been properly anonymised. Other Community members may see information posted in shared spaces. Do not post information that must remain confidential. 17. USER CONTENT You retain ownership of content that you lawfully submit. You grant Navitomia a limited, non-exclusive licence to host, process, reproduce, display and transmit your submitted content only as reasonably necessary to: (a) provide the requested Service; (b) display it in the Community area you selected; (c) operate moderation, security and support functions; and (d) comply with law. You warrant that you have the rights and lawful basis necessary to submit the content. We may remove user content that violates these Terms or creates legal, privacy, safety or professional risks. 18. EDUCATIONAL AND INFORMATIONAL PURPOSE The Services provide educational, technical and general professional information. Navitomia does not: (a) provide medical diagnosis; (b) make patient-specific treatment decisions; (c) approve surgical plans; (d) replace manufacturer instructions; (e) certify the safety of a surgical guide, implant system or production process; or (f) assume the duties of the treating clinician, laboratory or responsible professional. All outputs, lessons, discussions and materials must be independently reviewed and verified by a qualified professional. The final responsibility for patient selection, diagnosis, treatment, implant positioning, surgical planning, guide design, guide fit, sterilisation, production, equipment settings and clinical use remains with the user and the responsible healthcare professional. 19. AI ASSISTANT DISCLAIMER The AI Assistant produces automated output based on user input and available information. AI output may be incomplete, outdated, inaccurate, misunderstood or unsuitable for a particular case. You must not rely on AI output as a substitute for: (a) clinical judgment; (b) formal education; (c) manufacturer instructions; (d) software documentation; (e) validated protocols; (f) regulatory requirements; or (g) review by an appropriately qualified professional. You are responsible for checking every output before using it in a professional or clinical context. Do not use the AI Assistant for emergencies or time-critical patient care. 20. INTELLECTUAL PROPERTY All intellectual-property rights in the Website, Platform, Services and Content belong to Navitomia or its licensors unless expressly stated otherwise. Protected materials include, without limitation: (a) videos and recordings; (b) lesson structure and course materials; (c) text, graphics, images and presentations; (d) settings, connectors, protocols, tables and checklists; (e) workflows and instructional methods; (f) AI prompts, system instructions and response structures; (g) branding, design and platform organisation; and (h) compilations, databases and member-only resources. You may use Content only within the licence granted by these Terms. 21. PROHIBITED COPYING AND DISTRIBUTION Without prior written permission, you must not: (a) copy, reproduce, photograph, screen-record, capture, download or print protected Content, except where a download or print function is expressly enabled; (b) forward, upload, publish, broadcast, sell, rent, sublicense or redistribute Content; (c) share files, invite links, credentials or recordings with another person; (d) translate, adapt or create derivative training products from the Content; (e) use Content to operate, market or train a competing course, community, AI system or commercial product; (f) scrape, index, harvest or systematically extract Content; (g) use Content to train or evaluate an AI model, dataset or automated system; (h) remove watermarks, copyright notices or technical protection measures; (i) bypass access controls, DRM, session controls or download restrictions; or (j) assist another person in doing any of the above. Unauthorised copying, recording, account sharing or distribution is a material breach of these Terms and an infringement of intellectual-property rights. 22. CONSEQUENCES OF INTELLECTUAL-PROPERTY INFRINGEMENT If we reasonably believe that you have copied, recorded, shared, sold, leaked or otherwise distributed protected Content without authorisation, we may: (a) immediately suspend or terminate access without refund; (b) preserve relevant technical and account evidence; (c) invalidate links, files or credentials; (d) notify hosting platforms, social networks, payment providers, marketplaces or other intermediaries; (e) issue takedown and cease-and-desist demands; (f) seek an injunction or other urgent legal relief; (g) claim damages, lost revenue and reasonable investigation, enforcement and legal costs to the extent permitted by law; and (h) report suspected unlawful conduct to competent authorities where appropriate. Unauthorised distribution may result in civil liability and, where the legal requirements are met, other liability under applicable law. We may use individual watermarks, account identifiers, access logs, session controls and similar proportionate protection measures, as further described in the Privacy Policy. 23. ACCEPTABLE USE You must not: (a) use the Services unlawfully or fraudulently; (b) interfere with, overload, probe or disrupt the Services; (c) introduce malware or malicious code; (d) attempt to gain unauthorised access; (e) reverse engineer or copy the Platform or AI Assistant; (f) use automated tools to scrape or mass-query the Services; (g) share an account or impersonate another user; (h) use the Services to process data without a lawful basis; (i) misrepresent educational or AI output as certified medical advice; or (j) use the Services in a manner that creates an unreasonable safety, legal or reputational risk. 24. SERVICE AVAILABILITY We aim to provide reliable access but do not guarantee uninterrupted, error-free or continuous availability. Access may be affected by: (a) maintenance and updates; (b) cybersecurity measures; (c) third-party providers; (d) internet or Telegram outages; (e) payment-provider issues; (f) force majeure; or (g) events outside our reasonable control. Temporary interruptions do not automatically create a right to a refund. Mandatory legal remedies remain unaffected. 25. THIRD-PARTY SERVICES The Services may rely on third parties such as Stripe, Telegram, hosting providers, analytics providers, email services, AI technology providers and course-hosting platforms. Your use of those services may be subject to their terms and privacy practices. We are not responsible for third-party acts, outages, account decisions or policy changes outside our reasonable control. 26. NO GUARANTEE OF RESULTS We do not guarantee any particular: (a) clinical outcome; (b) reduction in complications; (c) educational result; (d) professional qualification; (e) business revenue; (f) software or equipment compatibility; or (g) ability to complete a specific case. Results depend on your knowledge, qualifications, judgment, software, equipment, materials, protocols, team and other factors outside our control. 27. SUSPENSION AND TERMINATION We may suspend or terminate access where reasonably necessary because of: (a) non-payment or charge reversal; (b) account sharing; (c) piracy or unauthorised distribution; (d) harassment or serious Community misconduct; (e) unlawful use; (f) security threats; (g) misrepresentation of identity or qualifications; (h) repeated breach of moderator instructions; or (i) another material breach of these Terms. Where appropriate, we may provide notice and an opportunity to correct a minor breach. Serious breaches may result in immediate termination. No refund is due where access is terminated because of your material breach, except where mandatory law requires otherwise. Sections concerning intellectual property, liability, confidentiality, payment obligations and dispute resolution survive termination. 28. CHARGEBACKS AND PAYMENT DISPUTES If you believe a payment is incorrect, contact go@navitomia.com before initiating a chargeback so that we can investigate. Nothing in this section limits a lawful right to dispute an unauthorised transaction. A fraudulent, abusive or knowingly false chargeback may result in suspension or termination and recovery of reasonable costs to the extent permitted by law. 29. PRIVACY AND SECURITY Personal data is processed in accordance with the Navitomia Privacy Policy. You are responsible for reviewing the Privacy Policy before using the Services. No internet, AI or messaging system can be guaranteed to be completely secure. Do not submit data that is unnecessary for the requested Service. 30. LIMITATION OF LIABILITY To the maximum extent permitted by law, Navitomia is not liable for: (a) clinical outcomes or patient harm resulting from professional decisions; (b) incorrect use of software, surgical guides, implants, equipment, settings or manufacturing workflows; (c) errors in user-provided files, reports or data; (d) decisions made in reliance on educational, Community or AI-generated information; (e) loss caused by unauthorised sharing of confidential information by a user; (f) indirect, incidental, special, punitive or consequential loss; (g) loss of profit, revenue, data, reputation or business opportunity; or (h) third-party platform failures outside our reasonable control. For business users, and to the maximum extent permitted by law, our total aggregate liability arising from the Services will not exceed the amount paid by you to Navitomia during the 12 months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot legally be excluded or limited. 31. INDEMNITY FOR BUSINESS USERS To the extent permitted by law, a business user agrees to indemnify Navitomia against third-party claims, losses and reasonable costs arising from: (a) unlawful or unauthorised patient-data processing; (b) infringement caused by user-submitted content; (c) misuse of the Services in clinical or commercial activity; or (d) a material breach of these Terms. This section does not apply to the extent a claim was caused by Navitomia’s own unlawful conduct. 32. CHANGES TO THESE TERMS We may update these Terms to reflect changes in law, security, technology, payment arrangements, third-party services or the Services. The updated version will be published with a revised “Last updated” date. For material changes affecting an active recurring subscription, we will provide reasonable advance notice where required. If you do not agree, you may cancel before the change takes effect. Changes do not retroactively remove rights or obligations that already arose. 33. ELECTRONIC COMMUNICATIONS You agree that contracts, confirmations, invoices, renewal notices, policy updates and other communications may be provided electronically by email, account notice, Website notice or Telegram message where appropriate. You are responsible for keeping your contact information current. 34. GOVERNING LAW AND JURISDICTION These Terms are governed by the laws of the Republic of Lithuania. The parties will first attempt to resolve a dispute through good-faith negotiation. For business users, unresolved disputes shall be submitted to the competent courts of Lithuania. If you qualify as a consumer, any mandatory rights concerning applicable law, jurisdiction or alternative dispute resolution remain unaffected. 35. SEVERABILITY If any provision is found invalid or unenforceable, the remaining provisions remain in effect. The invalid provision will be interpreted or replaced to reflect its lawful commercial purpose as closely as possible. 36. NO WAIVER Failure to enforce a provision immediately does not waive the right to enforce it later. 37. ASSIGNMENT You may not transfer your account, Membership or rights under these Terms without our written consent. We may transfer the operation of the Navitomia business or these Terms to a successor or affiliated business, subject to applicable law and appropriate notice. 38. ENTIRE AGREEMENT These Terms, the Privacy Policy, the checkout information and any written service-specific agreement form the entire agreement concerning the Services. If a separate signed agreement conflicts with these Terms, the signed agreement prevails for the subject matter it covers. 39. CONTACT For questions, cancellations, billing issues, legal notices or complaints, contact: Nikita Degtyarev Individual activity under a certificate in Lithuania Trading name: Navitomia Business address: Daugėliškio g. 11-23, Vilnius, Lithuania Email: go@navitomia.com
Last updated: August 3, 2026
These Terms & Conditions (“Terms”) govern access to and use of the Navitomia websites, applications, AI tools, subscription membership, private Telegram community, training library, digital resources, bootcamps, consulting services and related products. These Terms apply to: https://navitomia.com https://app.navitomia.com official Navitomia Telegram bots, groups and channels; and any other Navitomia service that links to these Terms. By creating an account, purchasing a subscription, accessing paid content, joining a private Navitomia community space or otherwise using the Services, you agree to these Terms. If you do not agree, do not purchase or use the Services. 1. OPERATOR INFORMATION Navitomia is operated by: Nikita Degtyarev carrying on individual activity in Lithuania under an individual activity certificate (individuali veikla pagal pažymą) Individual activity certificate number: [INSERT NUMBER] Trading name: Navitomia Business address: Daugėliškio g. 11-23, Vilnius, Lithuania Email: go@navitomia.com Websites: https://navitomia.com and https://app.navitomia.com In these Terms, “Navitomia”, “we”, “us” and “our” mean Nikita Degtyarev operating under the Navitomia brand. 2. DEFINITIONS “AI Assistant” means any Navitomia AI-powered chatbot, assistant, analysis tool or automated workflow support feature. “Community” means the private Navitomia Telegram groups, channels, topics, chats or other member-only communication spaces. “Content” means all videos, lessons, text, graphics, presentations, recordings, templates, settings, connectors, protocols, checklists, tables, files, prompts, workflows, software configurations and other materials made available through the Services. “Membership” means a paid recurring subscription granting access to the Services included in the plan selected at checkout. “Platform” means https://app.navitomia.com and any related member interface. “Services” means the Website, Platform, Membership, AI Assistant, Community, training library, digital resources, bootcamps, consulting and related Navitomia products and services. “User”, “you” and “your” mean the individual or organisation purchasing, accessing or using the Services. “Website” means https://navitomia.com and its pages and subdomains. 3. PROFESSIONAL AND BUSINESS USE The Services are designed for professional and business users, including dentists, dental technicians, dental clinics, dental laboratories, implantology professionals and other persons working with guided surgery, digital dentistry, implant planning, surgical guide production and related workflows. The Services are not intended for patients or members of the general public seeking medical advice. By purchasing a Membership or other paid Service, you confirm that: (a) you are purchasing primarily for purposes connected with your profession, trade, business or organisation; (b) you possess the qualifications, training and legal authority required for any professional activity you perform; and (c) you will not use the Services as a substitute for professional education, manufacturer instructions, clinical judgment or applicable legal requirements. If mandatory consumer law nevertheless applies to you, nothing in these Terms limits rights that cannot lawfully be excluded or waived. 4. NAVITOMIA MEMBERSHIP Depending on the plan selected at checkout, a Membership may include: (a) access to the AI Assistant; (b) access to private Community sections hosted through Telegram; (c) recorded guided surgery and RealGUIDE training; (d) 3D-printing and post-processing training; (e) settings, connectors, protocols, checklists, tables and reference materials; (f) new or updated materials released for the applicable plan; and (g) other features described on the relevant pricing or checkout page. The exact features, access level, billing period and price of each plan are those displayed at checkout at the time of purchase. Bootcamps, personal case reviews, consulting, implementation projects, team onboarding, software licences, equipment and other services are not included unless expressly stated. 5. ACCESS AND DELIVERY Paid access normally begins after successful payment and account activation. Membership access may be delivered through the Platform, Telegram, email, third-party course hosting, the AI Assistant or another reasonable technical method selected by Navitomia. You are responsible for: (a) maintaining a compatible device, internet connection and Telegram account where required; (b) using accurate contact and billing details; (c) following activation and onboarding instructions; and (d) checking spam folders and Telegram access settings. A delay caused by incorrect information, failure to complete onboarding or a restriction on your own Telegram account does not create a right to a refund. 6. PERSONAL, LIMITED AND NON-TRANSFERABLE LICENCE Subject to payment and compliance with these Terms, Navitomia grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Services and Content included in your plan for your own professional learning and internal business use during the paid access period. Unless a team or multi-user plan is expressly purchased: (a) each Membership is for one named user; (b) account access may not be shared; (c) login credentials and invite links may not be transferred; (d) simultaneous use by multiple persons is prohibited; and (e) a clinic or laboratory must purchase separate access for each user. No ownership rights in the Services or Content are transferred to you. 7. SUBSCRIPTIONS AND AUTOMATIC RENEWAL Unless stated otherwise at checkout: (a) Memberships renew automatically for the same billing period; (b) you authorise the payment provider to charge the payment method on file at each renewal; (c) renewal continues until cancelled; (d) cancellation stops future renewals but does not cancel the current paid period; and (e) access remains active until the end of the paid billing period, unless suspended or terminated for breach. You are responsible for cancelling before the renewal date if you do not want the next payment to be charged. 8. CANCELLATION You may cancel future renewal through the available account or payment-management interface, or by contacting go@navitomia.com where no self-service option is available. A cancellation is effective for future billing periods only. It does not retroactively cancel a payment already processed. Deleting Telegram, leaving the Community, ceasing to use the Services, deleting an app or sending a message to another member does not cancel a subscription. After the paid period ends, access to the AI Assistant, Community, training library and protected resources will be deactivated. 9. PRICES, TAXES AND PAYMENT Prices are shown in the currency stated at checkout. The total amount payable and any applicable taxes will be shown before payment. Prices offered to business customers may be displayed exclusive of VAT only where this is clearly stated. Payments may be processed by Stripe or another third-party payment provider. You must provide accurate and authorised billing information. You authorise Navitomia and its payment provider to collect: (a) the initial payment; (b) recurring subscription payments; (c) applicable taxes; and (d) any other amount expressly accepted at checkout. If payment fails, is reversed or becomes overdue, we may suspend access and retry collection. 10. PRICE AND PLAN CHANGES We may change subscription prices or plan structures. A price increase for an existing recurring subscription will apply no earlier than the next renewal after reasonable advance notice. You may cancel before the new price takes effect. We may add, replace, update or discontinue individual lessons, files, features or integrations where reasonably necessary. If a change materially reduces the core paid functionality of an active plan, we will provide reasonable notice and any mandatory legal remedies will remain available. 11. REFUND POLICY Except where required by applicable law, all subscription payments and payments for digital content are final and non-refundable once payment has been processed and access has been granted. We do not provide refunds or prorated credits for: (a) unused time in a billing period; (b) failure to use the Services; (c) forgetting to cancel before renewal; (d) dissatisfaction based solely on personal expectations; (e) a change in your schedule, employment, equipment, software or professional circumstances; (f) loss of access caused by your breach of these Terms; (g) inability to use Telegram or another third-party service for reasons outside our control; or (h) removal from the Community for misconduct, piracy, account sharing or other material breach. Cancellation stops future renewals only. Nothing in this section excludes: (a) a refund required by mandatory law; (b) remedies for a digital service that is not supplied or is not in conformity with mandatory legal requirements; (c) correction of duplicate or unauthorised charges; or (d) any written refund commitment expressly made by Navitomia. 12. RIGHT OF WITHDRAWAL WHERE CONSUMER LAW APPLIES The Services are marketed and sold primarily for professional and business use. If you qualify as a consumer and a mandatory statutory right of withdrawal applies: (a) you may have a limited period, normally 14 days, to withdraw from a distance contract; (b) for digital content not supplied on a tangible medium, access may begin immediately only after your express prior consent and acknowledgement that you lose the right of withdrawal once supply begins; (c) for digital services started during the withdrawal period, you expressly request immediate performance and may be required to pay a proportionate amount for the services supplied before a valid withdrawal, where permitted by law; and (d) statutory remedies for failure to supply or lack of conformity remain unaffected. Where required, the applicable withdrawal information and method will be provided at checkout or through the Website. 13. CHECKOUT CONFIRMATIONS Before completing a purchase, you may be required to confirm that: (a) you are purchasing for professional or business purposes; (b) you have read and agree to these Terms and the Privacy Policy; (c) you authorise recurring billing for a subscription; (d) you request immediate access to the digital content and digital services; and (e) where legally applicable, you expressly consent to the immediate supply of digital content and acknowledge the resulting loss of the right of withdrawal once supply begins. You must not complete the purchase if any confirmation is inaccurate. 14. TELEGRAM COMMUNITY The Community is hosted primarily through private Telegram groups, channels and topics. The Community may be organised into separate sections for: (a) case discussions; (b) RealGUIDE and software questions; (c) guided surgery workflows; (d) 3D printing and post-processing; (e) troubleshooting; (f) training materials; (g) settings, connectors and files; and (h) announcements and updates. Access is assigned according to your Membership plan. Telegram is a third-party service. You are also subject to Telegram’s own terms, technical limitations and availability. Navitomia is not responsible for Telegram outages, account restrictions or policy changes outside our reasonable control. 15. COMMUNITY CONDUCT You must communicate professionally and respectfully. You must not: (a) harass, threaten, insult or discriminate against another person; (b) post spam, unrelated advertising or unsolicited commercial offers; (c) solicit members for competing services without written permission; (d) publish unlawful, defamatory or misleading content; (e) share pirated materials or content that infringes third-party rights; (f) disclose confidential information belonging to another person or organisation; (g) upload patient-identifiable information without a lawful basis and appropriate safeguards; (h) impersonate another person or misrepresent professional qualifications; or (i) disrupt discussions or repeatedly ignore moderator instructions. We may remove content, restrict posting, suspend or terminate Community access where reasonably necessary to protect members, professional standards, intellectual property or the operation of the Services. Community support is not guaranteed to be immediate, continuous or available 24/7. 16. CASE DISCUSSIONS AND PATIENT DATA You are responsible for ensuring that any case information, screenshots, reports, images or files you share can lawfully be used and disclosed. Before uploading or sharing case material, you must: (a) remove direct patient identifiers unless their processing is lawful and necessary; (b) obtain any required consent, authorisation or other lawful basis; (c) comply with professional secrecy, data-protection and medical-record requirements; and (d) limit the information to what is necessary for the question. Navitomia is not a medical-record storage system and does not verify whether files have been properly anonymised. Other Community members may see information posted in shared spaces. Do not post information that must remain confidential. 17. USER CONTENT You retain ownership of content that you lawfully submit. You grant Navitomia a limited, non-exclusive licence to host, process, reproduce, display and transmit your submitted content only as reasonably necessary to: (a) provide the requested Service; (b) display it in the Community area you selected; (c) operate moderation, security and support functions; and (d) comply with law. You warrant that you have the rights and lawful basis necessary to submit the content. We may remove user content that violates these Terms or creates legal, privacy, safety or professional risks. 18. EDUCATIONAL AND INFORMATIONAL PURPOSE The Services provide educational, technical and general professional information. Navitomia does not: (a) provide medical diagnosis; (b) make patient-specific treatment decisions; (c) approve surgical plans; (d) replace manufacturer instructions; (e) certify the safety of a surgical guide, implant system or production process; or (f) assume the duties of the treating clinician, laboratory or responsible professional. All outputs, lessons, discussions and materials must be independently reviewed and verified by a qualified professional. The final responsibility for patient selection, diagnosis, treatment, implant positioning, surgical planning, guide design, guide fit, sterilisation, production, equipment settings and clinical use remains with the user and the responsible healthcare professional. 19. AI ASSISTANT DISCLAIMER The AI Assistant produces automated output based on user input and available information. AI output may be incomplete, outdated, inaccurate, misunderstood or unsuitable for a particular case. You must not rely on AI output as a substitute for: (a) clinical judgment; (b) formal education; (c) manufacturer instructions; (d) software documentation; (e) validated protocols; (f) regulatory requirements; or (g) review by an appropriately qualified professional. You are responsible for checking every output before using it in a professional or clinical context. Do not use the AI Assistant for emergencies or time-critical patient care. 20. INTELLECTUAL PROPERTY All intellectual-property rights in the Website, Platform, Services and Content belong to Navitomia or its licensors unless expressly stated otherwise. Protected materials include, without limitation: (a) videos and recordings; (b) lesson structure and course materials; (c) text, graphics, images and presentations; (d) settings, connectors, protocols, tables and checklists; (e) workflows and instructional methods; (f) AI prompts, system instructions and response structures; (g) branding, design and platform organisation; and (h) compilations, databases and member-only resources. You may use Content only within the licence granted by these Terms. 21. PROHIBITED COPYING AND DISTRIBUTION Without prior written permission, you must not: (a) copy, reproduce, photograph, screen-record, capture, download or print protected Content, except where a download or print function is expressly enabled; (b) forward, upload, publish, broadcast, sell, rent, sublicense or redistribute Content; (c) share files, invite links, credentials or recordings with another person; (d) translate, adapt or create derivative training products from the Content; (e) use Content to operate, market or train a competing course, community, AI system or commercial product; (f) scrape, index, harvest or systematically extract Content; (g) use Content to train or evaluate an AI model, dataset or automated system; (h) remove watermarks, copyright notices or technical protection measures; (i) bypass access controls, DRM, session controls or download restrictions; or (j) assist another person in doing any of the above. Unauthorised copying, recording, account sharing or distribution is a material breach of these Terms and an infringement of intellectual-property rights. 22. CONSEQUENCES OF INTELLECTUAL-PROPERTY INFRINGEMENT If we reasonably believe that you have copied, recorded, shared, sold, leaked or otherwise distributed protected Content without authorisation, we may: (a) immediately suspend or terminate access without refund; (b) preserve relevant technical and account evidence; (c) invalidate links, files or credentials; (d) notify hosting platforms, social networks, payment providers, marketplaces or other intermediaries; (e) issue takedown and cease-and-desist demands; (f) seek an injunction or other urgent legal relief; (g) claim damages, lost revenue and reasonable investigation, enforcement and legal costs to the extent permitted by law; and (h) report suspected unlawful conduct to competent authorities where appropriate. Unauthorised distribution may result in civil liability and, where the legal requirements are met, other liability under applicable law. We may use individual watermarks, account identifiers, access logs, session controls and similar proportionate protection measures, as further described in the Privacy Policy. 23. ACCEPTABLE USE You must not: (a) use the Services unlawfully or fraudulently; (b) interfere with, overload, probe or disrupt the Services; (c) introduce malware or malicious code; (d) attempt to gain unauthorised access; (e) reverse engineer or copy the Platform or AI Assistant; (f) use automated tools to scrape or mass-query the Services; (g) share an account or impersonate another user; (h) use the Services to process data without a lawful basis; (i) misrepresent educational or AI output as certified medical advice; or (j) use the Services in a manner that creates an unreasonable safety, legal or reputational risk. 24. SERVICE AVAILABILITY We aim to provide reliable access but do not guarantee uninterrupted, error-free or continuous availability. Access may be affected by: (a) maintenance and updates; (b) cybersecurity measures; (c) third-party providers; (d) internet or Telegram outages; (e) payment-provider issues; (f) force majeure; or (g) events outside our reasonable control. Temporary interruptions do not automatically create a right to a refund. Mandatory legal remedies remain unaffected. 25. THIRD-PARTY SERVICES The Services may rely on third parties such as Stripe, Telegram, hosting providers, analytics providers, email services, AI technology providers and course-hosting platforms. Your use of those services may be subject to their terms and privacy practices. We are not responsible for third-party acts, outages, account decisions or policy changes outside our reasonable control. 26. NO GUARANTEE OF RESULTS We do not guarantee any particular: (a) clinical outcome; (b) reduction in complications; (c) educational result; (d) professional qualification; (e) business revenue; (f) software or equipment compatibility; or (g) ability to complete a specific case. Results depend on your knowledge, qualifications, judgment, software, equipment, materials, protocols, team and other factors outside our control. 27. SUSPENSION AND TERMINATION We may suspend or terminate access where reasonably necessary because of: (a) non-payment or charge reversal; (b) account sharing; (c) piracy or unauthorised distribution; (d) harassment or serious Community misconduct; (e) unlawful use; (f) security threats; (g) misrepresentation of identity or qualifications; (h) repeated breach of moderator instructions; or (i) another material breach of these Terms. Where appropriate, we may provide notice and an opportunity to correct a minor breach. Serious breaches may result in immediate termination. No refund is due where access is terminated because of your material breach, except where mandatory law requires otherwise. Sections concerning intellectual property, liability, confidentiality, payment obligations and dispute resolution survive termination. 28. CHARGEBACKS AND PAYMENT DISPUTES If you believe a payment is incorrect, contact go@navitomia.com before initiating a chargeback so that we can investigate. Nothing in this section limits a lawful right to dispute an unauthorised transaction. A fraudulent, abusive or knowingly false chargeback may result in suspension or termination and recovery of reasonable costs to the extent permitted by law. 29. PRIVACY AND SECURITY Personal data is processed in accordance with the Navitomia Privacy Policy. You are responsible for reviewing the Privacy Policy before using the Services. No internet, AI or messaging system can be guaranteed to be completely secure. Do not submit data that is unnecessary for the requested Service. 30. LIMITATION OF LIABILITY To the maximum extent permitted by law, Navitomia is not liable for: (a) clinical outcomes or patient harm resulting from professional decisions; (b) incorrect use of software, surgical guides, implants, equipment, settings or manufacturing workflows; (c) errors in user-provided files, reports or data; (d) decisions made in reliance on educational, Community or AI-generated information; (e) loss caused by unauthorised sharing of confidential information by a user; (f) indirect, incidental, special, punitive or consequential loss; (g) loss of profit, revenue, data, reputation or business opportunity; or (h) third-party platform failures outside our reasonable control. For business users, and to the maximum extent permitted by law, our total aggregate liability arising from the Services will not exceed the amount paid by you to Navitomia during the 12 months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot legally be excluded or limited. 31. INDEMNITY FOR BUSINESS USERS To the extent permitted by law, a business user agrees to indemnify Navitomia against third-party claims, losses and reasonable costs arising from: (a) unlawful or unauthorised patient-data processing; (b) infringement caused by user-submitted content; (c) misuse of the Services in clinical or commercial activity; or (d) a material breach of these Terms. This section does not apply to the extent a claim was caused by Navitomia’s own unlawful conduct. 32. CHANGES TO THESE TERMS We may update these Terms to reflect changes in law, security, technology, payment arrangements, third-party services or the Services. The updated version will be published with a revised “Last updated” date. For material changes affecting an active recurring subscription, we will provide reasonable advance notice where required. If you do not agree, you may cancel before the change takes effect. Changes do not retroactively remove rights or obligations that already arose. 33. ELECTRONIC COMMUNICATIONS You agree that contracts, confirmations, invoices, renewal notices, policy updates and other communications may be provided electronically by email, account notice, Website notice or Telegram message where appropriate. You are responsible for keeping your contact information current. 34. GOVERNING LAW AND JURISDICTION These Terms are governed by the laws of the Republic of Lithuania. The parties will first attempt to resolve a dispute through good-faith negotiation. For business users, unresolved disputes shall be submitted to the competent courts of Lithuania. If you qualify as a consumer, any mandatory rights concerning applicable law, jurisdiction or alternative dispute resolution remain unaffected. 35. SEVERABILITY If any provision is found invalid or unenforceable, the remaining provisions remain in effect. The invalid provision will be interpreted or replaced to reflect its lawful commercial purpose as closely as possible. 36. NO WAIVER Failure to enforce a provision immediately does not waive the right to enforce it later. 37. ASSIGNMENT You may not transfer your account, Membership or rights under these Terms without our written consent. We may transfer the operation of the Navitomia business or these Terms to a successor or affiliated business, subject to applicable law and appropriate notice. 38. ENTIRE AGREEMENT These Terms, the Privacy Policy, the checkout information and any written service-specific agreement form the entire agreement concerning the Services. If a separate signed agreement conflicts with these Terms, the signed agreement prevails for the subject matter it covers. 39. CONTACT For questions, cancellations, billing issues, legal notices or complaints, contact: Nikita Degtyarev Individual activity under a certificate in Lithuania Trading name: Navitomia Business address: Daugėliškio g. 11-23, Vilnius, Lithuania Email: go@navitomia.com
